Da Vinci Playing Cards Return Policy:  Items can be shipped back to us within 10 (ten) days of receipt for a refund less any shipping costs involved.  Shipping prices are non-refundable and will not be included in the refund amount. 

To return an item the customer must call or email us to receive an RMA number for return.  Any items shipped to us without an RMA number will not be refunded and may be re-shipped to the customer at the his or her own expense.  All returned items must be received in the same new, un-used condition in which they were shipped.  Any playing cards being returned must be in the original factory shrink wrap.  If the cards have been removed from the factory shrink wrap we cannot accept them for return, no exceptions.  The customer is responsible for any costs or damages incurred in shipping the item back to us.  Items returned in less-than-new condition will not be refunded and may be re-shipped at the customer's expense.  For return shipping, we recommend using a trackable shipping method with delivery confirmation such as FedEx or UPS.

To request an RMA number please call us at 1-800-792-7872 or email us at sales@chipsandgames.com.  Please have your order number ready as we will need this to issue an RMA number.

Da Vinci Playing Cards Exchange Policy:  Items being returned for an exchange are subject to the Da Vinci Playing Cards return policy outlined above.  When exchanging an item, the customer is responsible for any shipping charges incurred for the shipping of the new item(s).  When returning an item for an exchange, please be sure to include your name, RMA number, order number, shipping address, and items being exchanged to ensure timely processing.  Any item received without this information may be delayed in processing.

Warranties:  We guarantee our items against any factory defects.  If you notice any defects with your item you must call us within 10 (ten) days of receipt of the item to arrange for replacement.  Items that carry a manufacturer's warranty are subject to the terms of the individual manufacturer's warranty.